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Center Coordinator (Wakefield, MA)

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Center Coordinator (Wakefield, MA)
Wakefield, MA
Center Coordinator Position

The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity. 

The Stepping Stones Group is committed to diversity and inclusion. As a socially conscious employer driven by purpose, we welcome all people who have the heart to join us in our mission to transform lives together. We celebrate the diversity of our colleagues and believe by listening, learning, and empathizing with each other's life experiences we become a stronger organization. If you believe every day is an opportunity to make a difference, we would like to meet you!

Position Location: Wakefield, MA
Pay: $23.00 - $27.00 per hour

Mission of this position: Provide exceptional service and administrative oversight for clients and staff in assigned center cluster. Execute administrative functions reliably and consistently to ensure maximal client treatment is delivered. 

In this position you will: 
  • Oversee client/staff schedules to ensure efficiency/productivity of the center cluster (e.g. 8 clients; 9 behavior technicians)
  • Assist in covering behavior technician lunches and absences
  • Input client schedules in practice management system
  • Ensure schedule changes are communicated to parents, supervising BCBA and technicians.
  • Maintain parent log and document any issues, as well as monitor and manage parent/staff related concerns that are not clinical in nature (i.e. attendance log, scheduling barriers, professional boundaries)
  • Oversee scheduling of parent meetings for supervising BCBA
  • Ensure completeness and accuracy of client record in coordination with BCBA
  • Perform quarterly client record review
  • Mail updated treatment plans to PCP for coordination of care
  • Session notes audits for compliance
  • Weekly data verification for unconverted appointments 
  • Maintain client supplies and monitor budget accordingly
  • Order and track center supplies 
  • Request necessary repairs and/or building maintenance from approved list of vendors. Communicate special needs to Senior Director
  • Schedule and track center compliance trainings and center safety drills 
  • Ensure completion of all incident reports
  • Coordinate communication of information among all departments to center staff (i.e. billing, HR, finance, compliance)
  • Oversee center compliance with COVID19 control plan (i.e. conduct health screenings, enforce compliance with COVID19 related policies and procedures)
  • Conduct weekly (and as needed) staff meetings to ensure good communication and set weekly priorities/goals
  • Complete new hire onboarding with assistance of HR department
  • Assist in training new staff
  • Spot checks for compliance with all policies and procedures (i.e. social distancing, cleaning, etc.)
  • Identify and address any immediate disciplinary issues. Report ongoing issues to the Center Manager.
  • Other duties as needed/assigned

Required Qualifications:  
  • Experience working with children and preferably children with special needs
  • Strong written and oral communication skills
  • Must exercise utmost diplomacy and tact to provide excellent customer service for clients
  • Extensive software skills are required including Microsoft Office [OneNote, Word, Excel, PowerPoint]
  • Ability to read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills
  • Perform highly detailed work on multiple, concurrent tasks
  • Work under intensive deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work
  • Information technology, organizational and presentation skills
  • Ability to multi-task and prioritize work in constantly changing environment
  • Bilingual Spanish or Vietnamese preferred

Education/Certifications Required:
  • Associate's degree from an accredited college

Beneficial Experience:
  • Experience delivering ABA intervention preferred
  • Completion of Registered Behavior Technician 40-hour training preferred
  • Experience in a supervisory capacity in any field preferred

Physical Demands:
  • Physically able to bend, stand, stoop, or sit for long periods of time
  • Lift and carry up to 25lbs
  • Push/Pull up to 50lbs

Reports to:  Client Service Manager
Number of Reports: 8-10 behavior technicians
Travel Required: Travel between center locations may be required minimally