Position Summary

• Under the general supervision of the Operations Department, the Scheduling Coordinator is responsible for overseeing the scheduling of sessions for the implementation of S&R services with clients and team members.

Outcome Measures

• Schedule sufficient number of hours monthly to attain the office's performance objectives.
• Schedule 90% or more of team members' monthly available hours that are within SSG's typical operating hours to ensure efficient use of team members.
• Maintain accurate and up-to-date records of client and provider availability and disposition.

Job Qualifications

• Must be able to work in Pacific Standard time zone (PST)
• High school diploma, general education degree, or equivalent
• Fluency in Scheduling Platform
• Fluency in Microsoft Teams
• Working knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)
• Ability to accept constructive feedback and develop knowledge and skill sets accordingly
• Effective time management skills and the ability to manage multiple tasks at one time
• Excellent written and verbal communication skills
• Ability to develop and maintain professional relationships with clients, co-workers, supervisors, and community members
• Strong interpersonal skills
• Commitment to maintain client confidentiality and adhere to HIPPA laws
• Excellent problem-solving skills and conflict resolution skills
• Flexibility with hours, available to attend to after-hours callouts, scheduling emergencies and on-call weekend
• Prior experience in a coordination or scheduling role is beneficial

Responsibilities 

• Case scheduling and related staff/client communication
• Utilize Scheduling Platform to schedule sessions for the delivery of A&C S&R services to clients
• Scheduling Platform daily changes/updates
• Create/update schedules and update Scheduling Platform
• Effectively communicate information about scheduling and related topics between Regional Clinical Manager, caregivers, client families, and/or other relevant parties
• Coordinate a team approach with CMs and direct staff
• Prepare proposed schedules based on priority and provide to clinical teams for approval
• Ensure the appropriate certifications/credentials/requirements of staff as related to implementing S&R services with clients
• Time off and staff cancellation tracking
• Ensure that all scheduled sessions adhere to SSG policies and requirements of funding sources and third-party stakeholders regarding appropriate staff credentials/certifications/qualifications
• Accurately identify and correct problems related to scheduling of services
• Assist with the production and delivery of on-going reports related to scheduling and fulfillment of scheduled services
• Additional reporting as assigned by the operations team
• Respond to operational requirements in a timely manner
• Find coverage for all upcoming staff and client vacations