Current Job Openings
Client Scheduling Coordinator
Nationwide, US
The Stepping Stones Group is looking to hire a remote Client Scheduling Coordinator. Join us as we transform the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We believe our Core Values embody the culture of our organization: Trust, Integrity, Results, Quality, Community, and Inclusivity.
Pay: $20.00 - $28.00 per hour
Position Summary:
Under the general supervision of the Operations Department, the Scheduling Coordinator is responsible for overseeing the scheduling of sessions and coordination of subbing for the implementation of ABA services with clients and team members.
Education/Certifications Required:
- High school diploma or equivalent required
Outcome Measures:
- Schedule a sufficient number of hours each month to attain the office's performance objectives
- Schedule 90% or more of team members' monthly available hours to ensure efficient use of team members
- Efficiently find and schedule school and center coverage for 100% of Behavior Technician absences weekly
- Maintain accurate and up-to-date records of client and provider availability, as well as disposition and waitlist management labels in Central Reach
Responsibilities:
- Case scheduling and related staff/client communication
- Utilize Central Reach to schedule sessions for the delivery of A&C ABA services to clients
- Central Reach daily changes/updates
- Create/update schedules and update Central Reach platform
- Effectively communicate information about scheduling and related topics between Regional Clinical Manager, caregivers, client families, and/or other relevant parties
- Coordinate a team approach with BCBAs and direct staff
- Prepare proposed schedules based on priority and provide to clinical teams for approval
- Ensure the appropriate certifications/credentials/requirements of staff as related to implementing ABA services with clients
- Time off and staff cancellation tracking
- Ensure that all scheduled sessions adhere to A&C SSG policies and requirements of funding sources and third-party stakeholders regarding appropriate staff credentials/certifications/qualifications
- Accurately identify and correct problems related to scheduling of services
- Assist with the production and delivery of on-going reports related to scheduling and fulfillment of scheduled services
- Additional reporting as assigned by the operations team
- Respond to operational requirements in a timely manner
- Find coverage for all upcoming staff and client vacations
- Ensure all full-time staff are meeting their hours
Job Qualifications:
- Advanced knowledge and experience implementing direct intervention using all established ABA methodologies
- Ability to interpret and implement clinical recommendation
- Ability to train and mentor staff in the field of ABA
- Fluency in Central Reach
- Fluency in Microsoft Teams
- Working knowledge of Microsoft Office Applications (e.g., Word, Excel, Outlook)
- Ability to accept constructive feedback and develop knowledge and skill sets accordingly
- Effective time management skills and the ability to manage multiple tasks at one time
- Excellent written and verbal communication skills
- Ability to develop and maintain professional relationships with clients, co-workers, supervisors, and community members
- Strong interpersonal skills
- Commitment to maintain client confidentiality and adhere to HIPPA laws
- Excellent problem-solving skills and conflict resolution skills
- Flexibility with hours, available to attend to after-hours callouts, scheduling emergencies and on-call weekend
- Prior experience in a coordination or scheduling role is beneficial
Reports to:
Client Service Specialist
