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Clinic Operations Manager (Wakefield, MA)

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Clinic Operations Manager (Wakefield, MA)
Wakefield, MA
Clinic Operations Manager I 

Location: In office - Wakefield, MA
Reports to: Lead Clinic Operations Manager 
Employee Type: Non-Exempt/Full time 
Classification: Corporate 

Pay: $25.00 - $27.00 per hour

Mission: 
Provide administrative support and exceptional customer service to clients and staff in our physical office locations. 
 
Outcomes: 
  1. Successfully onboard 90% plus of new hires on an ongoing basis 
  2. Support regional clinical team members in daily service delivery activities to help achieve clinic goals (i.e. treatment hours, referral generation, contract fulfillment, staff retention, etc.)   


Responsibilities: 
  • Drive new hire onboarding, including processing new hire paperwork, issuing company IT devices and confirming new hire clearances. 
  • Participate and contribute to weekly Clinic Pod meetings  
  • Produce and disseminate a monthly newsletter for the local office/clinic 
  • Answer phone inquiries and enter service referrals in the company systems 
  • Maintain office inventory with office supplies, clinical materials, PPE, etc. 
  • Maintain required paper-based clinical and operations files within each office  
  • Daily organization of information including scanning, filing and schedule management 
  • Assist Regional Clinical Managers and Regional Clinical Directors with their administrative needs 
  • Process staff terminations 
  • Other general office duties and maintenance tasks as assigned 
 
Minimum Education or Training Equivalent to: 
  • High school diploma and at least one year of office/administrative experience 
  • Must be able to travel between assigned offices (if applicable) and be present in assigned office(s) during operating hours of 8:30AM-5PM  
 
Special Qualifications (Skills, Abilities, Licenses): 
  • Strong written and oral communication skills 
  • Must exercise utmost diplomacy and tact to provide excellent customer service for clients 
  • Practice confidentiality and privacy protocols in accordance with company policies and HIPAA 
    requirements 
  • Extensive software skills are required including Microsoft Office [Word, Excel, PowerPoint, OneNote, Teams and SharePoint] 
  • Work under deadlines with frequent interruptions; and interact with managers, staff, clients, the public and others encountered in the course of work 
  • Ability to multi-task and prioritize work in constantly changing environment 
 
Physical Requirements: 
  • Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift to 10 pounds (100% of the time) 
  • Specific vision abilities required by this job include close vision, distance vision and the ability to 
    adjust focus. (100% of the time)
  • Extended use of the computer and phone (100% of the time) 
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